30-Day Returns
You may return unused, unopened items in their original packaging within 30 days of delivery.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are made to your original payment method within 5–10 business days. Original shipping fees are non-refundable.
Non-Returnable Items
For hygiene and safety reasons, the following can't be returned once opened or used:
- Disposable devices
- Pods, cartridges and coils
- Any product that has been filled with e-liquid
Defective items are handled under our Warranty Policy.
Return Shipping
Customers pay return shipping unless the item arrived wrong or defective.
Exchanges
For an exchange, return the original item and place a new order for the item you want.
How to Return
- 1. Email support@vapex.com with your order number and the reason for your return.
- 2. We'll send you return instructions and a return authorization (RA) number.
- 3. Pack the item securely and include the RA number. Ship it back with a trackable service.
Returns sent without an RA number may not be processed.
Wrong or Damaged Items
If you received the wrong item or it arrived damaged, contact us within 7 days of delivery with photos. We'll send a replacement or refund you at no extra cost.
