Processing Time
Orders are processed within 1–3 business days (Monday–Saturday, excluding public holidays). During sales or busy periods, processing may take slightly longer.
Shipping Destinations
We ship to more than 100 countries and regions. We don't ship to places where the sale or import of vaping products is prohibited. You are responsible for knowing and following the laws of your country.
Shipping Costs
Shipping costs are calculated at checkout based on destination and order weight. Promotional free-shipping thresholds are shown on the site when available.
Tracking
A tracking number is emailed to you when your order ships. Tracking updates may take 24–48 hours to appear.
Delivery Times (estimates)
Europe
7–12 business days
North America
8–15 business days
Middle East
6–12 business days
Asia-Pacific
5–12 business days
Rest of World
10–20 business days
These times are estimates and can be affected by customs or carrier delays.
Customs, Duties & Taxes
International orders may be charged import duties, taxes or customs fees by the destination country. These charges are the customer's responsibility. Refused parcels may be returned with shipping costs deducted from the refund.
Battery Shipping
Some lithium-ion batteries and devices are shipped according to carrier rules for dangerous goods, which may limit the shipping methods available for some destinations.
Incorrect Address
Please check your address before you place your order. We are not responsible for delays or losses caused by an incorrect address.
Lost or Damaged Parcels
If your parcel hasn't arrived 30 days after shipping, or if it arrives damaged, contact support@vapex.com with your order number and photos. We'll work with the carrier to resend the order or refund you.
