90-Day Device Warranty
All VAPEX devices (pod kits, box mods and starter kits) have a 90-day warranty from the date of delivery that covers defects in materials and workmanship under normal use.
Consumables
Coils, pods, cartridges and disposable devices are covered against defects on arrival only. Please report any issue within 7 days of delivery.
What Is Covered
- Device does not power on or fire (not caused by battery depletion)
- Faulty buttons, screens or charging ports
- Chipset or circuit faults
- Manufacturing defects in the tank or body
What Is Not Covered
- Physical damage from drops, crushing or impact
- Water or e-liquid damage caused by overfilling or misuse
- Normal wear, such as scratches or worn paint
- Damage from third-party batteries, chargers or parts
- Opened, modified or repaired devices
- Coil burn-out caused by dry hits or not priming coils
Customer Responsibilities
Use only the chargers and batteries we recommend, follow the user manual and keep proof of purchase.
How to Claim
- 1. Email support@vapex.com with your order number.
- 2. Describe the problem and attach a photo or short video.
- 3. Our team will review your claim within 2 business days. We may ask you to troubleshoot or return the device.
Approved claims are repaired, replaced with the same or an equivalent model, or refunded at our discretion.
